Frequently Asked Questions
about RTI Checks & Window Envelopes

1. How do I place an order?

Ordering with RTI is easy!

  1. To place your first order, simply complete the check order form and fax it to us along with a voided check (or bank spec sheet). If you need a copy of the order form, you can either print it from our Web site, or call us at 800-937-1290 and we will be happy to send one to you.
  2. For reorders, simply use the reorder form located on the back of the packing slip that came in your box of checks. Enter the quantity you need and the start number. Then fax it to RTI at 770-590-4313.

2. How long does it take to get my checks?

You should receive your checks in about two (2) weeks.

3. Can you rush my order?

Yes, if you need your checks in a hurry, we have an in-plant “rush” service available to walk your order through the processing plant and ship it to you via express delivery. The rush service costs $49 per imprint, and we can normally deliver your checks in less than 5 business days. For even faster delivery options, please contact Pam at 800-937-1290.

4. Who can I call for help?

Anytime you have questions about your order, please call Pam in RTI Sales at 800-937-1290. Our business hours are 8am–5pm EST, Monday through Friday. You can also email us at any time!

5. Are checks compatible with my accounting software?

All checks sold by RTI are guaranteed compatible with your accounting software. Our forms support RTI 2000, QuickBooks, Peachtree, Great Plains, and many other software solutions.

6. Do you have window envelopes for the checks?

Yes! We have a double-window envelope—available in regular or self-seal—that fits all of our checks and vouchers. For more information or a free sample, please call Pam at 800-937-1290.

7. Why do you need a copy of a voided check with my order?

We use the bank imprint information on your check to ensure proper alignment of your bank routing and account numbers. Most banks process checks by machine, and any incorrect spacing or format can cause your checks to be rejected by the bank. With a copy of your voided check (or a bank spec sheet), we can make sure that your checks are printed accurately.

8. What if I don’t have a voided check?

If you don’t have a voided check, we recommend that you get a specification (spec) sheet or a temporary check (with the routing and account numbers imprinted) from your bank.

9. How can I check the status of my order?

You can check your order’s status via e-mail or by calling Pam at 800-937-1290.

10. What security features protect my checks?

We include up to 12 free security features on all of our checks. Learn more about our security features by clicking here.

11. Can you print my logo on my checks?

Yes, your logo will be printed on your checks at no additional charge in the same color as your check imprint.

If we don’t have your logo on file, just mail or email a copy to RTI. (Sorry, but we cannot accept fax copies because the scanning resolution is not clear enough.) We will keep your logo on file, so you only need to send it in on your first order.

12. How do I pay for my order?

If you have an account with RTI, or if your order is under $250.00, you will receive an invoice for your checks after they have been delivered. Payment is due upon receipt of the invoice. For first-time orders over $250.00, please pay for your order when it is placed. Call 800-937-1290 or email to get a quote.

13. Why do I receive a separate invoice for each check imprint?

To ensure order accuracy, we process each check imprint individually and identify each of your orders with unique tracking numbers. This helps us move your orders through production at a quicker pace, and it lets us identify an individual order at any point in the production process. As individual orders are completed, they are invoiced (according to the tracking number). If you allocate the expense between different management companies or stores, this can be a time-saver for you.

14. What if I'm not satisfied with my order?

We value your business and want you to be fully satisfied with the checks and other business forms that you order from RTI. If you are not satisfied with your checks for any reason, please call Pam in RTI Sales at 800-937-1290.

15. I use RTI 2000 A/P software and I want to use laser A/P checks, but I need a copy of the check for my records. What can I do?

Our RTI 2000 laser A/P format includes two (2) stubs—one for your records and one to be sent to your vendor. Click here to see an example.

16. Can I get samples?

Of course! Samples of our various check styles and our window envelope are FREE! To get your sample(s), just call Pam at 800-937-1290 or send a quick email letting us know what form you want us to send. Please include your current mailing address and a phone number in case we need to contact you.

17. Can you pre-print a signature on my checks?

Yes, however we discourage you from doing this because of the security risk that it poses in your office.

If you still want to pre-print the signature, we can do this at no additional charge. For first-time orders, we need you to mail us the desired signature on a blank piece of white paper (no lines). Have the paper signed three (3) different times—we will scan the signatures and choose the one with the best resolution for printing.

As an alternative to pre-printed signatures, we encourage you to consider a signature stamp or a check signer.

18. Is special storage required for checks, envelopes, or deposit bags?

The following are the manufacturer’s recommendations:

For optimal storage and use conditions, please avoid extremes in temperature and humidity. Checks should be stored and used at room temperature of between 55 and 85 degrees Fahrenheit, if possible.

When there is a variance between storage and processing environment(s), it is recommended that the checks be moved to the processing environment and aged for one hour for each degree of temperature variance. Example: Storage location: 85 degrees, Using location: 68 degrees, 17 degrees difference. Therefore the checks should be moved to using environment 17 hours prior to use.

Excessive dust, from whatever source, will negatively affect the sealing properties of the document. Avoid opening shrink-wrapped or polybagged documents until just prior to use. Make sure that output printers and folders / sealers are kept as clean as possible to avoid contamination.

© 2008 Restaurant Technology, Inc.  •  1-800-937-1290  •  All Rights Reserved Worldwide.