Implementation Consultant

Overview

RTI is hiring an Implementation Consultant to lead product and service implementation activities for new clients of our restaurant back-office management system, RTIconnect. The ideal candidate will have significant quick-service or fast-casual restaurant management experience, with an understanding of food and labor cost issues pertaining to day-to-day operations.

This position operates in a mostly Monday–Friday office environment but does require up to two Saturday or Sunday shifts per month and may also involve travel for onsite training a few times per year. In addition, there will be times that the position requires additional work after hours and on weekends to successfully onboard clients in the initial days/weeks of their Implementation, as well as being available for follow up with Management at RTI. As a consultant, you will become an expert on our back-office software and will work with clients to train and implement within their organization. The position also involves application support including problem solving and escalation as well as addressing end-user questions.

First and foremost, this position requires superior customer awareness and service skills. The position also requires experience in developing, executing, and reporting on implementation projects. The consultant is responsible for delivery of custom software configurations, customer training (onsite or online), and implementation support through the ‘go-live’ phase. This successful candidate will need a professional presence, excellent communication and organizational skills, creative problem-solving skills, and the ability to adapt to a changing workflow. This is an opportunity to use your restaurant experience in an office environment supporting restaurant operators on our proprietary software.

Essential Duties and Responsibilities

Implementation/Project Management

Training

Software Support

Benefits

About RTI

RTI has been developing applications software for 30 years. We are looking for people who are innovative, intelligent, and have a strong desire to learn and grow professionally. While we have a business casual, friendly environment, the work is challenging. We are located north of Atlanta, GA in Marietta, near I-75 and I-575.

To Apply

Résumés should be emailed to careers@internetRTI.com.

Contact Us

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