RTIconnect Puts the Pieces Together for Moe's Franchisee

RTIconnect Puts the Pieces Together for Moe’s Franchisee

MJR, LLC uses RTIconnect back-office software to drive down food and labor costs and increase collaboration between their restaurants.

ATLANTA — Jimmy Durham knows Moe’s. After 7 years of working the corporate side for Moe’s Southwest Grill, Durham transitioned to the franchise arena as Director of Operations for MJR, LLC, an 8 restaurant group based in Vestavia Hills, Ala. When Durham joined MJR, implementing RTIconnect was at the top of his list.

“Another group of Moe’s franchisees started using RTIconnect with great success in lowering their costs and improving their efficiency, so when I came onboard that was one of the first things I wanted to do,” he explained.

The ability to interface with multiple Point-of-Sale (POS) systems was an important factor in the decision to implement RTIconnect. MJR operates with two different POS systems, and before RTIconnect, Durham explained, this caused a nightmare for payroll and accounting. RTIconnect’s ability, however, to interface with both systems made for an easy decision.

“One of the first things I wanted to do was tie all that information together because the information was coming from so many places and we needed to be able to measure it quickly and efficiently.” For MJR, RTIconnect does exactly that.

“Real-Time Feedback”

Across their 8 restaurants, MJR has lowered labor costs by 1.5 percent. This improvement is largely the result of the ability to make labor adjustments throughout the day with updates provided by RTIconnect. “We get what I call real-time feedback because we get updates throughout the day,” said Durham. “With this feedback, we can make adjustments to conditions such as weather or an event—we can immediately look and see who is on the clock and the total labor hours.”

As restaurant operators know, quickly receiving the most accurate information is one challenge—making proactive decisions based on that information is something else. With the Labor Percent needle on the RTIconnect Dashboard, MJR found an easy method for helping managers cut the fat from labor.

“It’s a very easy explanation for our shift leaders because whether they understand labor costs or not, they certainly understand that needle on the dashboard. They look at that needle and they know they’re not where they need to be and that they need to make cuts. It’s an easy way to get your shift leaders and managers to manage labor because everybody knows the red, yellow, and green flags. That’s a big benefit because it teaches them the importance of labor and how easily it can get out of control if someone is not watching on a shift by shift basis. It’s very efficient.”

“Run Better Numbers”

With food costs, MJR has improved an average of 1.5 to 2 percent across all the restaurants. One restaurant, in particular, has improved 4 percent on food alone. By using the Daily Food Variance report in RTIconnect, MJR can identify the variance between actual and ideal usage, especially on high ticket items such as meats and dairies. For MJR—with 8 stores and different volumes for each store—the data provided through RTIconnect allows for helpful comparisons and healthy competition between the stores.

“It helps us group those stores together and to use those managers to benefit from each other,” Durham explained. “They can talk about best practices between them and, in some sense, create competition between the two of them to run better numbers because they can see what the other person is doing and how efficient they are.”

“Above and beyond”

The transition to a new back-office system can be challenging and time-consuming, especially when working across multiple POS systems, but that was not the case for MJR. “It was very, very quick,” Durham said. “The process itself is very simple. I feel like RTI went above and beyond for us and helped us really clean up some issues on our back-office computer. RTI has always been really good and really quick to respond to us. We are a huge proponent of using RTIconnect.”

About RTI

RTI is a leading developer of technology solutions for the restaurant industry and a Microsoft Certified Partner. Today more than 10,000 restaurants, including many of today’s best known brands, rely on a broad suite of RTI hospitality solutions. Incorporated in 1985, the company is headquartered in Atlanta, Ga. For more information, visit the RTI website at internetRTI.com.



Greg Waddell
Senior Vice President, Sales & Marketing
RTI, Inc.
ph: 770.590.4300

Jimmy Durham
Director of Operations